Job Responsibilities:
The Patient Call Center Representative is responsible for the following :
• Answer inbound calls from patients and obtain information from both new and existing patients.
• Enter and update patient information into system.
• Schedule patients for appointments.
• If needed, transfer calls to nurses and physicians.
• Create new patient accounts and enter all information needed into system.
• Conduct outbound calls to patients and physician offices.
• Answer patient inquiries, using multiple system resources to research and resolve various issues.
• Update patient accounts as necessary, to include demographics and insurance.
• Build strong long-lasting relationships with clients and patients.
• Provide reports to management staff regarding daily activities, process improvements, etc.
• Other duties as assigned.
Job Requirements:
• Must be available between the hours of 7 a.m. – 8 p.m., Monday – Friday
• Previous medical experience is highly preferred
• Part-time – about 30 hours a week
• Active listening skills
• Ability to navigate multiple computer systems
• Ability to type 30+ WPM
• Ability to use Microsoft Office applications such as Word, Excel and Outlook
• Ability to work in a moderately noisy, fast-paced and changing environment
• Bilingual is a PLUS
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Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!